Privacy policy

Effective Date: 20/05-2025

At Medsbag, we are committed to safeguarding the privacy and security of our users. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to protect it. By using the Medsbag app, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use the Medsbag app:

  • Personal Information:
    When you register an account, we may collect personal information such as your name, email address, phone number, and other contact details. This information is used to create and manage your account.

  • Health Data:
    The Medsbag app allows users to input medical data about their children’s conditions, including allergies, medications, and other critical health information. This data is essential for the app’s functionality and is stored securely.

  • Device Information:
    We collect device-related data, including device type, operating system version, and other technical information to ensure compatibility and enhance user experience.

  • Usage Data:
    We may collect data on how you use the app, including app interactions, features accessed, and crash reports. This helps us improve the app and fix any issues.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Medsbag app.

  • To manage your account and provide customer support.

  • To customize and enhance your experience with the app.

  • To send important updates or notifications related to the app.

  • To prevent fraud, abuse, or other harmful activity on the app.

3. Permissions and APIs that Access Sensitive Information

Certain features of the Medsbag app may request permissions to access sensitive data, such as contacts or photos. These permissions are only requested if needed for the functionality of the app, and we will ask for your consent before accessing any sensitive information.

We do not collect or store any sensitive information without your explicit consent, and we ensure that any permissions granted are in line with the app's core features.

4. Device and Network Abuse

We strictly prohibit any actions that could abuse or misuse the device or network used to access the Medsbag app. This includes, but is not limited to:

  • Unauthorized access or modification of device settings.

  • Network abuse such as spamming or flooding.

  • Distribution of malware or any harmful software.

If we detect any abusive behavior, we may suspend or terminate your account and report the activity to relevant authorities.

5. Deceptive Behavior

We are committed to providing a transparent and trustworthy experience for all users. The following behaviors are strictly prohibited:

  • Misleading Information:
    Providing false or deceptive information about your identity, medical conditions, or any other personal data.

  • Fraudulent Activities:
    Engaging in fraud, such as using the app to mislead others or steal personal information.

  • Impersonation:
    Pretending to be another individual or organization, or misrepresenting your affiliation with Medsbag.

Any deceptive behavior may result in the suspension or termination of your account, as well as legal action if necessary.

6. Google Play's Target API Level Policy

The Medsbag app complies with Google Play's Target API Level Policy, ensuring that it supports the latest version of Android operating systems and provides users with the best security and functionality possible. We regularly update the app to meet the evolving API level requirements set by Google.

7. Your Rights and Control Over Your Data

You have the right to access, update, or delete the information we hold about you. You can:

  • Access your account settings and update your personal and medical information.

  • Request a copy of the data we have collected.

  • Delete your account at any time by contacting us directly.

Please note that deleting your account may result in the loss of certain features or functionality within the app.

8. Data Security

We take the security of your data seriously. We implement industry-standard security measures, including encryption and secure data storage, to protect your information from unauthorized access or disclosure.

However, no method of data transmission or storage can be guaranteed 100% secure. While we strive to protect your data, we cannot ensure the complete security of any data transmitted to or from the app.

9. Third-Party Services

The Medsbag app may integrate with third-party services, such as cloud storage providers, to store your data securely. These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices or policies of third-party providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy. By continuing to use the app after such changes, you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

  • Email: info@medsbag.com

  • Address: Katarina Bangatan 16