Policies

Privacy Policy

Last updated: 30/07-2025

Medsbag AB is committed to protecting your privacy and handling your personal data securely and responsibly. This policy explains how we process the information you voluntarily provide through the Medsbag app and any data related to your use of the Medsbag bag, as well as how we keep it safe.

What Information Do We Process?

We only process personal data that you choose to provide, including:

  • Your child’s name

  • Medical conditions

  • Action plans in text or audio form

  • Photos (optional)

  • QR code linked to your child’s profile

  • Your email address and login credentials

  • Information related to the registration and use of the Medsbag bag, including any medical documentation or audio files associated with the bag

Purpose of Processing

We use this data to:

  • Provide and improve the Medsbag app and related services

  • Facilitate easy and secure access to your child’s medical information in case of emergency

  • Support the use and management of the Medsbag bag and its associated features

We do not share your personal data with third parties. You alone control how and with whom you share your child’s information via QR codes or sharable links.

Legal Basis

By using the Medsbag app and/or registering your Medsbag bag, you give explicit consent for us to process the data you enter and provide. You have the right to delete your data or close your account at any time.

Data Sharing and Storage

Medsbag AB does not share your personal data with any third parties without your explicit consent. All data is stored securely and encrypted. Personal data is retained only as long as your account is active or as necessary for the use of the Medsbag bag. Upon request, your data will be deleted in accordance with applicable laws.

Your Rights

You have the right to:

  • Request a copy of your stored personal data

  • Correct or delete your information

  • Withdraw your consent at any time

  • Contact us with any questions or complaints

Terms & Conditions

Last updated: [Date]

Welcome to Medsbag! These Terms & Conditions govern your purchase and use of products and services provided by Medsbag AB (“we,” “us,” “our”). By using our website, app, or purchasing our products, you agree to these terms.

1. Purchase Agreement

1.1 All purchases become binding when your order is confirmed and we have sent you an order confirmation.
1.2 Prices and availability may change without notice but will not affect confirmed orders.
1.3 Payments are processed via secure methods; we are not responsible for any issues arising from third-party payment providers.

2. Delivery and Shipping

2.1 We strive to deliver products within the estimated timeframe but cannot guarantee exact delivery dates.
2.2 Any delays will be communicated as soon as we are aware.
2.3 Risk of loss or damage passes to you upon delivery.

3. Returns and Complaints

3.1 We currently do not have a general return policy; however, we accept claims for defective or damaged products upon receipt.
3.2 Claims must be supported by evidence (e.g., photos), and we will provide a replacement or suitable solution.

4. Use of Products and Services

4.1 The Medsbag bag and associated services are support tools and do not replace medical advice or treatment from licensed professionals.
4.2 Users are responsible for ensuring all medical information provided is accurate, clear, and up-to-date.
4.3 Users must handle the products and related digital functions properly.

5. Limitation of Liability and Disclaimer

5.1 Medsbag AB is not liable for any injury, accident, or loss resulting from the use or misuse of products or services.
5.2 We are not responsible for inaccurate, incomplete, or outdated information entered by users.
5.3 We disclaim liability for technical failures or service interruptions related to products or associated services.
5.4 Use of Medsbag products is at your own risk.

6. Intellectual Property

6.1 All intellectual property rights belong to Medsbag AB or our licensors.
6.2 No part of our products, services, or content may be copied, reproduced, or used without written permission.

7. Personal Data and Privacy

7.1 We process personal data in accordance with our Privacy Policy, available here

8. Changes to Terms

8.1 We reserve the right to modify these terms at any time.
8.2 Changes will be published on our website and take effect immediately or as otherwise stated.

For questions or requests regarding your personal data, please contact:
Medsbag AB
Email: info@medsbag.com